Refund Policy

Last updated: May 21, 2026

Table of Contents

1. Overview

We want you to be satisfied with PageVeil. This policy explains when refunds are available and how to request one for purchases processed through Paddle.

By purchasing a PageVeil subscription, you agree to this Refund Policy and the applicable Paddle checkout, billing, and refund process.

2. 14-Day No-Questions-Asked Refund

PageVeil offers a 14-day no-questions-asked refund for eligible subscription payments, subject to Paddle processing and the payment rules that apply to your transaction.

Eligibility Window: You may request a full refund within 14 days of the applicable charge date.
No Detailed Explanation Required: We do not require a detailed reason, though optional feedback helps us improve.
Covered Charges: Applies to initial subscription purchases and eligible renewals processed through Paddle.
After 14 Days: Refunds are generally not available after the 14-day window, but you can still cancel to avoid future charges.

3. Trial and Promotional Offers

If a free trial or promotional period is offered, details will be shown at checkout.

  • You are not charged during a free trial period unless clearly stated
  • You may cancel before trial end to avoid subscription charges
  • If no payment was collected, no refund is required

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Email Support: Send your request to help@pageveil.net with the subject line "Refund Request".
  2. Include Basic Details: Share the account email and approximate charge date to help us locate the transaction quickly.
  3. Confirmation: Our team will confirm eligibility and initiate the refund through Paddle when approved.
  4. Refund Issuance: Approved refunds are returned to the original payment method through Paddle.

5. Processing Time

After we receive your refund request:

  • Internal Review: Usually within 1-2 business days.
  • Payment Processing: Refund handling is completed through Paddle, typically within 3-5 business days after approval.
  • Bank Posting: Depending on your financial institution, posting may take an additional 5-10 business days.

We will email you once the refund has been submitted through Paddle.

6. Non-Refundable Items

Refunds are generally not available for:

  • Late Requests: Requests submitted more than 14 days after the charge date.
  • Terms Violations: Accounts suspended or terminated for abuse, fraud, or serious Terms violations.
  • Third-Party Costs: Fees, currency conversion charges, taxes, or payment handling costs outside PageVeil billing control may be governed by Paddle, your card issuer, bank, or local payment provider.

7. Chargebacks

Contact Us First: If you have a billing issue, contact us at help@pageveil.net before opening a bank dispute. Most issues can be resolved quickly within our 14-day policy.
Chargeback Impact: Filing a chargeback without first contacting us may lead to temporary suspension while the case is reviewed.
Records: We may provide relevant billing records to Paddle or your payment provider to resolve disputes.

8. Changes to This Policy

We may update this Refund Policy from time to time. Updates will appear on this page with a revised "Last updated" date.

Changes apply prospectively unless otherwise required by law.

9. Contact Us

For refund requests or billing questions, contact:

Email: help@pageveil.net

Website: pageveil.net

We aim to respond within 1-2 business days.